FAQs

Simply browse our website and select the item you want to your cart and proceed to checkout. If you encounter any issues contact us at info@creativeglams.com or contact us on +35699591541 for more assistance.

As soon as you receive the email saying that the order is ready, you can come to collect your items during our opening hours! Kindly present your order number at pick up.

You will be notified via email once your order is ready. All pick up details can be found in that email. If you have opted for delivery, our third party courier will contact you prior to delivery.

Usually, orders are ready in 5 to 10 working days, excluding weekends & Public Holidays. These delivery dates are indicative only, and whilst we will make every effort to ensure that your order is delivered within these dates or before, sometimes during very busy periods these time frames can change depending on the current workload. Various items have different production timing. Factors such as quantity, can affect the production time. Production time for each item can be confirmed with us prior to placing your order.

Wedding orders might take longer to be finalised. If you have a specific date please let us know and we will work with you towards the best solution to meet your deadline.

We understand that sometimes we change our mind, and we will do everything we can to assist you in case you’d wish to cancel or change your order – however, if the order has already been sent to production, we won’t be able to cancel or change your order. It is advised that you contact us at your earliest to avoid any disappointments. 

Unfortunately, we cannot add more products to an order once it’s been confirmed. You’ll need to create a separate order.

Mistakes happen! We will do our best to amend your order, however, on some occasions, we aren’t able to do perform any changes.

If you have placed an order for a Personalised Product, you will only be able to change or cancel your order if your order is not yet being prepared. Once a Personalised Product is ready, you will not be able to cancel or change that order.

To change an order for a Personalised Product, please reply to the email acknowledging that we have received your order with all the necessary details. Please note you will only be able to change the personalisation within the time periods specified above.

If you are unhappy with the product you’ve received, you can get a refund. This only applies for items that are not personalised. 

The returns window for a full refund or exchange is 14 days from the date of purchase. Should you make a return from the 15th day up until the 30th day from the date of purchase you may either exchange the item or we will provide you with a store credit receipt.

Unfortunately, we cannot accept returns of personalised gifts unless the product is faulty. Please contact us and we will try as best we can to solve the problem. You can read our Return Policy fr more information.

Yes, we do. If you need assistance in selecting the perfect gift or items for your event, then our team are more than happy to help. All personalised and custom orders are only accepted online but we will gladly help you place your order.

If you would like to book an in-store consultation you can visit us during our opening hours or contact us through our Facebook page for an appointment during an alternative time.

We host consultations in our shop at 39, Fisher Road where you can view all of our wedding related items and we will gladly share our extensive knowledge to help plan your special day.

If you have an idea of what you vision for your special day, have any colour sketches or images, we would love to see what you have in mind. But if these are not supplied then it's not usually an issue to proceed without them.

We offer the option to purchase a gift card in our store and online. Contact us via email to learn about the different available options.

You can either purchase a gift voucher in store or online. The gift voucher is a physical voucher, we do not offer virtual vouchers, and so any online voucher purchases will be sent to the applicable shipping address.

Yes you may, just enter the gift voucher/store credit number on checkout and the amount will be deducted from your order total. If you have any queries, please do not hesitate to contact us.

Both gift vouchers and store credit expire 12 months after date of creation.

Yes, the value of a single gift card must be used in a single transaction.

The refund will be given by means of store credit.

Yes, we deliver to ground floor using a third-party courier to all of Malta & Gozo. For more information about our delivery service, kindly read our Delivery Policy: 

We currently only ship to Malta & Gozo, Europe. If you require a quote for international shipping, kindly send us details of the products you’d like to receive together with the address so we can check possibilities and quote accordingly.

Orders are usually shipped out within 3 business days after placing the order. This Only applies for orders that do not require any personalization. Our third party courier will contact you prior to delivery. Persoanlised orders are usually delivered within 3 business days after the Order Completed email is sent out.

Of course! Always let us know at your earliest that you’re going to collect your order to make sure that we do not ship your order. Collection can take place during our shop opening hours and a full delivery refund is given on pick up.